Special Effects Magic Online


Frequently Asked Questions

Questions About Shipping?

IMPORTANT NOTE ABOUT FREE SHIPPING
On occasions we may offer free shipping as part of our promotion. Products that offer free shipping will be shipped with minimal packaging using surface mail. It usually takes between 3-6 weeks for delivery but most customers receive their orders in under 4 weeks. Free shipping offers best value for money if you have no urgency. We highly recommend choosing "Registered Airmail" for a faster delivery time.


Shipment Methods 

Most orders will be shipped from our Singapore fulfilment centres. Certain products such as devices with batteries may be shipped directly from our China warehouse. We currently offers the following shipping options.

REGISTERED AIRMAIL - Flat rate of $1.70
We HIGHLY RECOMMEND that you upgrade to the registered airmail option for only $1.70. Although not officially stated by the postal service, we noticed that registered airmail generally reaches the customer earlier with less chance of delays. Registered airmail also includes a tracking number that you can use to track your order online. In event that your order is lost in mail, we will replace it at no charge.

See this chart of our shipping records so far

This chart illustrates the average record of REGISTERED AIRMAIL based on country so far

Country Delivery Time
Working days (not including holiday) 5-7 8-11 12-14 15-19 20-22 >30
Working days +Saturday+ Sunday 5-9 10-15 16-20 21-25 26-30 >40
United States Rate (time arrived) 5.1% 50.1% 29.6% 10.5% 4.7% N/A
United kingdom Rate (time arrived) 9.9% 63.2% 19.1% 3.4% 4.4% N/A
Australia Rate (time arrived) 21.4% 50.0% 14.3% 7.2% 7.1% N/A
France Rate (time arrived) 10.5% 28.6% 43.8% 10.1% 7.0% N/A
Germany Rate (time arrived) 11.1% 22.2% 30.3% 20.9% 15.5% N/A
Canada Rate (time arrived) 0.0% 47.1% 31.4% 17.6% 3.9% N/A
Spain Rate (time arrived) 3.5% 25.0% 47.9% 12.9% 10.7% N/A
Italy Rate (time arrived) 2.5% 10.2% 18.2% 17.3% 31.3% N/A


OTHER SHIPPING METHODS
We currently only offer surface mail, standard airmail & registered airmail service. Courier or express shipping charges are extremely high for packages shipping out from Singapore. A normal document costs around $60 to United States from services such as FedEx, DHL, UPS. Due to this reason we currently do not offer express shipping methods.

TAX & DUTIES
Please be advised that the Customs Department of your country could impose duty or sales tax on your ordered item when it enters your country. This will be the responsibility of customers. Do find out your local regulations and the maximum value of import for duty exemption. We appreciate your understanding that we cannot be responsible for any tax or duty charged by your government on the purchase.

CUSTOM DECLARATION
We will declare the actual value of the products unless otherwise requested by the customer. Please note that for registered airmail, should you choose to declare a lower value, will result in a lesser claim in event that your item is lost in mail. Please check to ensure that the item you wish to purchase is not controlled under your country's law. We are not responsible for items seized by custom.

RETURNS/REFUND POLICY
Returns and refunds are not accepted. All sales are final. Warranties (if any) are listed on the individual item's listing. Please read carefully before placing order. We reserve the rights to accept or reject any returns or refunds up to our discretion. Refund (if any) will be the form of store credits only.

Disclaimer
We are not responsible for wrong addresses or items lost in mail (except for registered airmail). Please note that shipping and handling charges cover the postage costs, quality control, order processing and packaging materials.

Important: Delivery could be delayed around festival seasons (i.e. Christmas) due to large volume of mails and parcel that your local post offices have to process. 


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